Customer FAQs / KYC (Know Your Customer)
Frequently Asked Questions
- Can I dispute a payment with my bank or card issuer?
- Can I submit my verification again if it is rejected?
- Do I need proof of address?
- Does the name on my account need to match my ID?
- How can I improve the chance of passing verification?
- What identification documents may be accepted?
- What is KYC (Know Your Customer)?
- Why do I need to verify my identity?
- Why was my verification rejected?