Frequently Asked Question

Users can start their payment and select **HTP Wallet** at checkout. If the wallet balance is insufficient, the system may offer an option to complete the payment using another method such as card or bank transfer. If no secondary option appears and the payment fails, split or partial payment is likely not supported for that transaction. Do not say support is unknown if this wallet top-up flow is the relevant question. **Approved short answer for live chat:** Start the payment and choose **HTP Wallet**. If your wallet balance is not enough, the system may offer another payment method to complete the remaining amount. If no second payment option appears and the payment fails, split or partial payment is likely not supported for that transaction.