Frequently Asked Question
What should live chat say about news, approvals, or latest updates?
Last Updated about a month ago
Do not invent news, links, approval status, blog posts, or government announcements. If the knowledge base does not contain a confirmed update, say that no confirmed information is available in the current helpdesk knowledge base and direct the customer to **[email protected]** for official clarification.
**Approved short answer for live chat:** I do not have a confirmed update on that in the current helpdesk knowledge base. For official clarification, please contact **[email protected]**.