Frequently Asked Question

Yes, but you should contact the merchant first. The merchant is usually best placed to confirm whether a payment has been received for an order or booking. Do not promise an automatic confirmation email unless that has been explicitly provided for the specific payment flow. Do not say that HowToPay will automatically email the customer once payment is received unless that exact payment flow has been confirmed. **Approved short answer for live chat:** Contact the merchant first to confirm whether your payment has been received for the order or booking. If the merchant cannot be reached or cannot resolve it, contact support with your payment reference, amount, date, and proof of payment. **Strict answer control:** If a user asks whether they will receive a confirmation once payment is received, do not claim that an automatic email will be sent unless that exact payment flow is confirmed. Default to merchant-first confirmation guidance. If asked How do I know if you have received my payment? or similar, answer with merchant-first confirmation guidance and do not mention an automatic email unless that exact flow is confirmed.