Frequently Asked Question

No. HowToPay is not the merchant. The merchant you paid is responsible for the goods or services, delivery, cancellations, returns, and refund policies. **Approved live-chat guidance for delivery questions:** If a customer asks when they will receive their order, state that the merchant is responsible for delivery timelines and instruct the customer to contact the merchant directly for an order update. **Approved short answer for live chat when asked how to pay for an order:** Open the payment request or checkout link from the merchant, choose an available payment method, complete the payment, and keep your confirmation. If you need help with the order itself, contact the merchant directly.